Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS WHEN USING MMEExams.co.uk (“this website”, “We”, “MME Exams”).

MME Exams is a trading name of Complete Tuition Ltd.

1. INTRODUCTION

1.1 These terms and conditions are deemed to include our privacy policy and are collectively known as the “Terms”.

1.2 When you use this website, you agree to be bound by these Terms. Please read these Terms carefully before you start to use MME Exams. If you do not agree to be bound by these Terms, you must not use this website. A reference to “you” or “your” is a reference to any user of MME Exams.

Reference to “us” or “our” refers to MME Exams.

1.3 In these Terms words implying the singular shall include the plural and vice versa and words implying the masculine gender shall include the feminine gender and vice versa.

1.4 These Terms supersede all previous terms of business.

1.5 We recommend that you print and keep a copy of these Terms; they are a legally binding agreement between you and us. We may change these Terms at our discretion by updating them on the MME Exams website. The then current version of these Terms will apply whenever you use this site. Please check this page from time to time and take notice of any changes.

2. OUR RIGHTS

2.1 The copyright and all other intellectual property rights related to this Website (including all database rights, trademarks, service marks, trading names, text, graphics, code, files and links) belong to us. All rights are reserved.

2.2 You may download material from this website for personal use. However, you must not modify or republish any material from this Website without our prior written consent. Any content that is clearly marked with a purchase price must be purchased for the price advertised for each and every copy of the document.

2.3 This Website contains links to sites operated by third parties. We have no control over their individual content. We therefore make no warranties or representations as to the accuracy or completeness of any of the information appearing in relation to any linked site. We do not recommend any products or services advertised on any other website. If you decide to access any third party website from this one, you do so at your own risk.

Please note that where we link to other resources outside of our site you must comply with the terms of the third party site as they have full ownership over this content.

3. WARRANTY 

3.1 Whilst we endeavour to ensure that any material from this Website is not contaminated in any way, we do not guarantee that any material will be free from viruses.

3.2 Due to the nature of software and the internet, we do not warrant that your access to, or the running of, this Website will be uninterrupted or error free. We may suspend, withdraw, discontinue or change all or any part of Website without notice. We shall not be liable if we cannot process your details due to circumstances beyond our reasonable control.

3.3 The information provided by our website is for general interest only and does not constitute specific advice. Materials provided by our site are for guidance purposes only. We do not advise their sole use as a means of securing a certain grade in any examination.

3.4 We make no warranty or guarantee that the information we provide on this site complies with laws other than those of England.

4. LIABILITY 

4.1 We will not be liable for any failures due to software or Internet errors or unavailability, or any other circumstances beyond our reasonable control.

4.2 We will not be liable to you for any loss or damage, whether in contract, breach of statutory duty or otherwise, even if foreseeable, arising under or in connection with:

– Use of, or inability to use our website and all the revision materials associated with it.

– Any direct or indirect cost, relating to any third parties that advertise or promote their services on our site.

– We are not responsible and have no liability relating to the services provided by any third party that advertises through our site.

4.3 You agree not to use this Website for any commercial or business purposes other than what has been agreed in these terms and conditions. Any other commercial use, outside of these terms can only be granted with written consent from ourselves.

4.4 We have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity regardless of any contract you may have with MME Exams.

4.5 We will not be liable for any loss or damage caused by a virus or other technologically harmful material that may infect your computer equipment, computer programmes, data or other proprietary material due to your use of MME Exams or the use of any of our academic revision materials.

5. CONTACT AND FEEDBACK

5.1 All notices and any formal documentation shall be given to us, by email at or by post to our address provided at the beginning of these Terms.

5.2 If you have registered to use our services then we may serve a notice on you by email at the email address provided to us at the point of registration. It is your responsibility to update us with any email changes and to make sure you have confirmation of the update on our system.

5.3 All notices sent by email will be deemed to have been received on the day that they are sent or, if sent on a national holiday in England or on a Saturday or Sunday, the next working day following the day on which the email was sent. All notices sent by post will be deemed to have been received 3 working days after the date of posting.

5.4 We try to ensure that all customer feedback is dealt with swiftly and consistently. We welcome any suggestions that you make about how we may improve our service. Please submit the Contact Us form to provide your feedback on anything relating to the site.

6. GENERAL

6.1 We may from time to time change the content of the MME Exams website. Any amendments to these Terms will be made available on the site. Therefore please check this web page regularly to ensure you are aware of the changes that have been made.

6.2 If a court decides that any part of these Terms cannot be enforced, that particular part of these Terms will not apply, but the rest of these Terms will. A waiver by a party of a breach of any provision shall not be deemed a continuing waiver or a waiver of any subsequent breach of the same or any other provisions. Failure or delay in exercising any right under these Terms shall not prevent the exercise of that or any other right. You may not assign or transfer any benefit, interest or obligation under these Terms. The provisions of the Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms.

6.3 If you are a consumer user, please note that these Terms and their subject matter and formation (including any non-contractual dispute or claim) are governed by English Law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland, you may also bring proceedings in Scotland.

7. COMPLAINTS

7.1 Institutions and government bodies that are partnering with us should email [email protected] or your personal contact within the organisation to raise a complaint. In all instances the following steps are followed:

• The complaint will be forwarded to the relevant manager and assessed within 1 working day.
• Most complaints are responded to within 2 working days but where the length of investigation or severity of complaint permits, a longer response time may be required.
• All complaints will be responded to within 5 working days.
• All complaints must be documented in writing, either via the emails provided above, or to our trading address as follows: Complete Tuition Ltd, Complaints Department, Evans Business Centre, Hartwith Way, Harrogate, HG3 2XA.
• All complaints are handled with integrity ensuring data protection rules are adhered to at all times.
• If you are not satisfied with your complaint resolution then respond via email or in writing addressing your follow up to senior management and the case will be reviewed again by this team to ensure all proper protocols have been followed and our teams have delivered the best outcome given the circumstances outlined.

7.2 Our complaints procedure for website users is as follows:

• Complaints will be responded to within 7 working days where an appropriate telephone number and email address have been provided and the complaint is deemed relevant by us.
• If you wish to escalate your complaint further, then please write to Complete Tuition Ltd, Complaints Department, Evans Business Centre, Hartwith Way, Harrogate, HG3 2XA. Complaints will be responded to within 28 working days of receipt of your letter.
• We hold the right to close a complaint and advise the discontinued use of our site if a user is still unhappy with the outcome of the complaint. ​

7.3 Complaints relating to any third party accessed via this site should be sent to the third party directly. We will acknowledge such complaints and look to remove third parties that consistently offer a poor service but we are in no way responsible or accountable for the service they provide.

8. RESOURCES

8.1 Resources uploaded to the MME Exams site are checked for accuracy and reliability. However we cannot guarantee the relevancy or usefulness of these resources. Under no circumstances should these resources form the basis of any advice and should only ever be used alongside resources that have been provided by qualified professionals.

8.2 MME Exams is not responsible or liable for any exam results, school performance or progression of any person using the resources presented on our site, regardless of whether or not a person has paid for these resources.

8.3 Where a resource is purchased, a preview will be made available. Therefore under no circumstance will a refund be given for any resource sold.

8.4 Under no circumstance can any of our resources be hosted on another website of any kind, or redistributed via Social Media or any other platform. Other sites may link to our resources but under no circumstance should host these.

8.5 The uploading of our content or any material that is found within our site to any other webpage or social media page is prohibited and any such action could face a legal challenge. We do not permit the use of our free or purchased resources outside that of the personal and private use of the person who has accessed them. Tutors that decide to use material from our site for tuition purposes should direct students to the MME Exams site where they can access the resources directly. Resources and website material should under no circumstances be shared in any online or offline activity; although linking to them is acceptable.

9. SCHOOLS AND EDUCATIONAL INSTITUTIONS

9.1 Where schools or institutions choose to work with our service we will endeavour to secure the lowest fee for the service provided. Although we make every effort to ensure that all paperwork we are supplied with is authentic, it is up to each individual establishment to ensure that their records for each tutor or teacher are up to date and meet the safeguarding criteria set by that school.

10. EXAMNIATIONS

10.1 MME Exams offers formal examinations for Ofqual regulated exams. When you sign up to these services, you do so in accordance with the following terms. You also must have read and agree with the following privacy notices as set out by UK government website. https://www.gov.uk/government/publications/lrs-privacy-notices/lrs-privacy-notice

10.2 You are solely responsible to ensure that any exam or services you purchase meet your needs and requirements.

10.3 Any information you provide must be accurate to the best of your knowledge.

GCSE & A Level Exams

10.4 MME Exams offer exam services that are carried out by examination centres that we work with. We are not liable for services provided by an examination centre.

10.5 You must sort your own travel arrangements to attend the correct examination on the correct date at the correct time, and at the correct examination centre.

10.6 You must arrive to your exam with correct photo identification and only the stationery and items permitted.

10.7 You must familiarise yourself with the rules of examinations and certification as outlined by your exam board.

10.8 You must follow the terms & conditions and exam regulations outlined by the examination centre that you are attending.

10.9 If there are any issues with the examination centre, then it is not our responsibility and you must get in touch with them.

10.10 Entries cannot be processed until payment is received in full. Where an exam centre fee is more than the fee we have charged you, we reserve the right to ask you to pay the difference.

10.11 Where an exam comprises of additional components such as practical or speaking components, there will be an additional fee for these components on top of the advertised exam fee.

10.12 If you do not turn up to your practical assessment, then no refund will be provided.

Functional Skills

10.13 Candidates can book the exams directly through the MME Exams website, which details how each exam works. When signing up for our exams you agree to adhere to our terms and conditions.

10.14 We provide learner instructions which are guidelines for each examination to help learners set up correctly in advance of exam day. It is the learner’s responsibility to ensure they have read these instructions prior to the exam day. We advise all learners to read these instructions carefully (https://mmeexams.co.uk/exam-instructions-and-requirements/).

10.15 Those individuals who fail to comply with examination protocols may be disqualified from an examination based on the evidence provided by the invigilator or exam recording.

10.16 Examinations are marked by qualified examiners. Results are provided within set timescales and certificates are awarded when candidates meet the required standard. In the rare event results are late, we accept no liability relating to any losses incurred by exam entrants. We endeavour to provide results within good time, but occasionally this is out of our control and therefore we can not guarantee the timescales stated on our website or those given by administration staff.

10.17 We are not responsible for the outcome of any examinations, and cannot be held accountable for candidates that receive a mark or grade they are not happy with.

10.18 Where learners wish to appeal an exam result, they are welcome to do so but this will incur an administration fee. Appeals can take up to 25 working days and this will result in a potential delay to any resit. Appeals where the mark is more than 1 mark away from the pass mark have little to no chance of success

10.19 Exams where an exam date has been selected expire after 1 year.

10.20 Functional skills exams can be rearranged for a fee starting from £20, this fee can vary depending on availability.

10.21 Where a date is selected for your speaking, listening and communicating (SLC) exam, you can not rearrange this exam as other learners are dependent on your participation for the exam to go ahead. Therefore the standard cancellation fee of £99 will apply in these circumstances.

10.22 Where exams are rearranged due to a learner not meeting the exam requirements, a fee starting from £20 will apply. This fee can vary depending on availability. (This does not apply to SLC exams, see below). We advise all learners to read these instructions carefully (https://mmeexams.co.uk/exam-instructions-and-requirements/).

10.23 Where SLC exams are unable to go ahead due to the learner not meeting the exam requirements, a £99 fee will apply. All learners must agree to the exam instructions before taking the exam. These instructions will detail compatible devices and other requirements for the exam. We advise all learners to read these instructions carefully (https://mmeexams.co.uk/exam-instructions-and-requirements/).

10.24 If you fail to turn up for your exam, the exam will have been classed as complete and a full exam purchase would be required.

10.25 If you purchase an exam rearrangement, the initial exam booking is completed, and as such, no refund can be issued linked to this initial exam booking fee. If you then decide to cancel your exam booking altogether, the refund can only be applied to the rearrangement fee if you are still within the 14 day cooling off period.

10.26 Those who require reasonable adjustment for their exam must allow for a minimum of 20 working days for this to be applied. If you book an exam date without leaving 20 working days, then you risk not having any reasonable adjustment being applied. It is your responsibility to ensure you leave enough time between exam booking and your exam date for reasonable adjustment to be applied.

11. COURSES

11.1 All paid courses involving access to software are non-refundable. Upon purchase, login details will be sent to you. Once logged in it is assumed the software has been accessed and therefore no refund is due.

11.2 Any content within a course is owned by MME Exams along with all rights relating to it. When you take a course you are able to use this content for the sole purpose it is intended for and under no circumstances have the permission to share this content. Where you purchase a course, the login details created are for your use only. Sharing of login details with others is prohibited and could result in your course being cancelled.

11.3 MME Exams accept no liability for performances in exams or otherwise, for those who have used one of our online courses.

11.4 Course access expires 1 year.

11.5 Where a funded course is offered, this is part of an examination fee. If the course has been accessed, no refund is therefore due. If you decide to cancel the examination within 14 days, then the full course fee will be deducted from the fee you have paid before any partial refund is issued.

12. CANCELLATION AND REFUND POLICY

12.1 All paid courses where software has been accessed are non-refundable.

12.2 All refund requests must be made within the 14 day cooling off period and must be made in writing to [email protected]

GCSE and A Level

12.3 For GCSE and A Level examinations the cancellation fee is £149 per qualification within the 14 day cooling off period due to the administration work that is undertaken immediately after booking. Where a learner has been registered with a centre, no refunds can be provided. No refunds are provided outside of the 14 day cooling off period.

12.4 If you decide to transfer your qualification then there may be a difference in what you have paid and the cost of the new qualification. In the event you have paid more, you may be due a partial refund minus and administration fees for transferring. If you haven’t paid enough you will be asked to pay the difference to transfer the qualification.

Functional Skills

12.5 Purchasing a Functional Skills exam from MME Exams immediately instructs our team to process your booking, this is the start of the service we offer. You are able to claim a partial refund, minus cancellation fees, within 14 days of your exam purchase, as long as you haven’t taken the exam during this time.

12.6 All exams with a date further than 1 month in advance from the date of the cancellation request, that are cancelled within the 14-day cooling-off period will incur a £20 cancellation fee per exam

12.7 For functional skills English exams, where SLC instructions have been provided, this is considered the start of the exam and in this scenario a £99 rearrangement fee is applicable and no refund would be due.

12.8 All exams with no date chosen, that are cancelled within the 14 day cooling off period will incur a cancellation fee of £20 per qualification

12.9 All exams that are cancelled within the 14 day cooling off period, with a selected date within a month of the cancellation request incur a £49 cancellation fee per exam (please note that once SLC instructions have been provided, this is considered the start of the exam and so a £99 rearrangement fee will be incurred).

12.10 Cancellations outside of the 14-day cooling-off period are not due a refund for functional skills Mathematics or English.

12.11 All refund requests must be made within the 14-day cooling-off period and must be made in writing to [email protected]

12.12 All deposits are non-refundable.

Complaints Procedure

12.13 We will look to resolve complaints as soon as we are aware of them. If you are on our live chat or phone system and are unhappy with the solution provided by our customer service representative then you are entitled to make a formal complaint.

12.14 All complaints must initially be submitted via email to [email protected] so we have a copy of your complaint in writing. Our team will then look to resolve this within 24 working hours. Where complaints are more complex and require additional investigation this may take up to 5 working days.

12.15 After submitting a formal complaint if you are not satisfied with the outcome, you are entitled to escalate the complaint to our dedicated complaints team at the following address: Complete Tuition Ltd, Complaints Department, Evans Business Centre, Hartwith Way, Harrogate, HG3 2XA. Our team will look to investigate this and if the complaint warrants a further response then we will respond within 20 working days of receipt of the letter.

12.16 Please note that Complete Tuition Ltd is a registered examination centre, but we do not provide the assessment materials directly and we are not the regulator. Any complaint relating to these aspects of the service we provide will be looked into but in many cases we have no ability to address issues relating to assessment materials and the regulatory body Ofqual. If this is the case our team will inform you and will close the complaint as it is not related to our service delivery. This includes, but is not limited to things such as; exam results turnaround times, assessment material content and exam procedure that follows the Ofqual regulatory framework.

13. PRIVACY POLICY

Please read our privacy policy here: https://mmeexams.co.uk/privacy-policy/